Linking a workspace

If a prospective client already runs its own Blindsight workspace, ask it to become a client rather than creating a new one. Clients → Link existing workspace needs msp.clients.manage.

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Sending the request

You provide:

• The admin’s email you believe the workspace uses. While a request is pending, the account is not told whether that address administers a workspace; the response looks the same either way. The address has to belong to an admin of the workspace.
• A note to them, optional.
• Licence choice: whether the workspace keeps its own licence (it keeps paying Blindsight directly, and your account never changes or bills it) or moves to your seat pool once approved.

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Request lifecycle

• Expires after 14 days if nobody answers.
• Resend re-arms the same 14-day window and re-sends the email.
• Cancel withdraws a still-pending request.
• Creating requests is limited to 10 an hour and 30 a day per account, shared by every admin in it. Resending has its own limit of the same size.
• A request answered (approved, declined, cancelled, or expired) cannot be acted on again; send a new one.

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What happens on approval

The workspace’s own admin approves from its side (see For clients). Approval names your account as the parent and records the client’s people and licence choices; no seats move. If the request’s licence choice was “moves to your seat pool”, the client no longer keeps its licence sealed off; you then set its seats and licence from Clients as you would for any client, within your account’s own allowance. Approval is refused if the workspace already answers to an MSP, whichever one. Its admins end that relationship first from Settings → Your MSP (see For clients). Approval is also refused if your account has used all its client workspaces. Both your account’s audit trail and the client’s record the approval, but your account’s own record never shows how the client proved itself; that is the client’s own authentication detail, recorded only on the client’s side, along with any refused attempt to approve.

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Ending the link later

Either side can end a link after it is made. You release the client from Clients (see Releasing a client), and the client ends it from its own settings. Neither deletes anything in the client, and a pending request for the same workspace is cancelled when a link ends.

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What happens on decline

The request is marked declined and you are notified. It cannot be approved after that; send a new request if you want to ask again.

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